Support
Stuck on a hunt, or something not working the way it should? Start with the answers below, or write to us.
Write to us
For help with the game, a purchase question or feedback, send us an email.
Email support [email protected]If you’re reporting a problem, include your device, its iOS version, the game version shown at the bottom of the main menu, and what happened. Please don’t send passwords or payment details.
Answers
How do I aim, zoom and fire?
Hold and drag the left stick to scan. The farther you push it, the faster the view turns. Tap the right control to fire. Drag it up or down and hold to zoom between 1× and 8×; letting go after a drag never fires. Tap the magnification readout to snap back to 1×, and tap Reload to refill the six-round magazine. If you’d rather have the controls the other way round, turn on mirrored controls in Settings.
What does Full Game Unlock include?
The four locations after Farm Foundation: Storage Shed, Drainage Yard, Abandoned Workshop and Industrial Courtyard. It’s a one-time purchase with no subscription, and Farm Foundation stays free. Locations still open in campaign order, so clear each one to reach the next.
How do I get my purchase on another device?
Sign in with the same Apple Account, open the unlock screen and choose Restore Purchases. Restoring brings back the unlock, not campaign progress, which is saved separately on each device.
Can I get a refund?
Apple handles App Store billing and refunds. Request one through Apple’s purchase support. If something about the purchase isn’t working in the game, email us too, and don’t include your card details.
The view is too grainy, dark or twitchy.
Open Settings. You can adjust brightness and grain, set general and scoped aiming sensitivity separately, turn camera motion and haptics off, change the sound volume, and choose 30 or 60 frames per second.
What is Free Hunt?
A practice mode for the locations you’ve opened. On Farm Foundation it opens after your first clear. Free Hunt doesn’t change your campaign records.
My progress is gone.
Progress, records and settings are saved on your device only. Deleting the game, or setting up a device without restoring a backup, removes them, and we can’t restore them from our side. If your progress disappeared any other way, email us with what happened.
Do I need an internet connection?
No. The game plays offline. You only need a connection to buy or restore Full Game Unlock.
How do I ask about my data?
The game doesn’t send us your gameplay or create an account, so we usually hold nothing about you unless you’ve emailed us. For any request, email [email protected] with “Rat Hunt privacy” in the subject. Our privacy policy has the details.