Unfold support
A helping hand.
Stuck on a fold? Something not quite right?
We’re here to help you keep making.
Let’s unfold it
together.
For app questions, papercraft help, or a little feedback, send us an email.
Email Unfold support [email protected]If you’re reporting a problem, include your device, app version, and what happened. Please don’t send passwords or payment details.
A few useful answers
Before you write.
What do I need to get started?
Paper or light cardstock, scissors, and paper glue are a good starting point. Follow the paper and tool recommendations on your chosen template. Use a cutting mat if you’re working with a craft knife.
My printed pieces don’t line up.
Check that every page uses the same paper size and print scale. Unless the template says otherwise, choose 100% or “actual size,” and turn off “fit to page.” Print a test page before using your cardstock.
A fold has me puzzled.
Check the template’s fold guide and match the piece labels before gluing. If you’re still stuck, email us the model name, piece number, and a photo of the tricky bit.
How do I get help with a purchase?
If you’ve made an App Store purchase, include the item name and a description of the issue when you contact us. For billing or refund requests, visit Apple’s purchase support. Don’t include your card details.
How do I ask about my personal data?
Email [email protected] with “Unfold privacy” in the subject. Tell us what you’d like to access, correct, or delete. See our privacy policy for more information.